Urgent moderation SLA
under 15 min
Fast handling for safety-critical reports and escalation paths.
Trust and safety at AngelSupport
Clear standards. Fast moderation. Private by design.
Every support conversation runs under transparent operational rules, active moderation, and strict non-romantic platform boundaries.
Platform uptime target
99.9%
Status updates every 30 minutes during active incidents.
Standard report review
under 4 hrs
Non-urgent policy and conduct reports are reviewed quickly.
Appeal response target
under 24 hrs
Structured appeals with clear status communication.
Live moderation operations
Signed-in members can view live intake and their recent moderation reports.
Security and compliance posture
Controls built for safe scale, privacy, and operational accountability.
Identity and access controls
- Netlify Identity authentication and protected page boundaries
- Role-scoped access for moderation and companion operations
- Email verification and secure password recovery flows
- Session management for account and support actions
Application safeguards
- Security headers and CSP policy baseline
- In-product report and block workflows
- Verified Angel profile trust signals
- Clear non-romantic, non-clinical service boundary enforcement
Trust transparency roadmap
What is already live and what is currently being expanded.
Live now
- Auth-gated member and companion areas
- Moderation intake and support forms
- Production-ready Netlify deployment hardening
- Angel matching, comparison, and review visibility
In active build
- Server-side persistence for bookings, chat, and reviews
- Stripe payment and webhook verification flows
- Expanded moderation analytics and incident tooling
- Monitoring and on-call reliability runbooks
Service boundaries reminder
AngelSupport provides professional, non-romantic, non-sexual emotional support conversations. It is not a dating platform, adult service, escort offering, or replacement for licensed treatment.