Help and Support | AngelSupport

Need urgent human help right now?

If this feels immediate or unsafe, use real-world crisis and emergency support first, then return to platform support after.

Report a platform issue

Emergency in Germany

Call 112 for immediate emergency help. If you are outside Germany, call your local emergency number now.

Need someone to talk to now?

Germany's TelefonSeelsorge is reachable 24/7 at 0800 111 0 111 or 0800 111 0 222.

Platform safety support

Use the report form for harassment, boundary violations, or account safety concerns connected to AngelSupport.

Contact support

Our team can help with booking issues, payment concerns, account questions, and privacy requests.

Report or block

Use this form to report guideline violations, inappropriate behavior, or safety concerns.

Community guidelines

Professional emotional support relies on mutual respect, clear boundaries, and safety-first communication.

Respectful language only

Harassment, pressure, abusive communication, or objectifying language is not allowed.

Supportive conversation scope

Sessions focus on listening, encouragement, and emotional companionship, not romantic interaction.

Boundary enforcement

Accounts may be warned, limited, or removed for repeated guideline violations.

Safety, privacy, and confidentiality

We use layered trust and safety controls to keep conversations private and professional.

            Trust controls
            Verified Angel profiles and identity checks
Booking-gated private messaging
Review moderation and abuse detection
Rapid report response workflows

          

            Service boundaries
            Not a dating or adult platform
Not an escort or relationship marketplace
Not medical or clinical treatment
Not a replacement for licensed therapy

          

Moderation and platform operations

Internal service components that keep quality and trust high across the marketplace.

Angel verification queue

Identity checks, profile review, communication standards screening.

Review moderation dashboard

Spam detection, policy checks, and review integrity monitoring.

Report management

Incident triage, response workflow, escalation tracking, and resolution logging.

Profile approval system

Continuous profile compliance checks and trust badge management.